Collaboration -- Validation -- Innovation -- Execution -- Measuring Success
Services
Customer Success & Customer Engagement
With a collective 50+ years working in partnership and collaboration with customers, our experiences offer an objective and insightful assessment of your current state and mapping towards your future vision. We will provided the right level of challenging your current thinking, understanding roadblocks impeding your success and guide the development and execution of your evolving strategy.
Methodologies and Strategies
Focused on 5 stakeholders (Executive, Finance, Technology, Operations & Users), you should seek alignment in providing long term solutions and services. Understand the customer’s strategic initiatives, goals, business drivers,challenges and the impact those challenges could have, we positioned the best solution(s) within their business. The VIPER (Validate, Innovate, Peer review, Emerging trends & Results - KPI's) methodology is one example.
Leadership and Management
As Gallup Certified Strength Coaches and The 6 Types of Working Genius Certified Facilitators, we understand how your teams can best optimize their talents. Giving insights and awareness of what each individual does best each day, and how they best achieve their goals, it then perfectly blends with your team dynamics. It will allow each employee focused on customer success to optimize their engagement on both an individual customer and organizational level.
How we initiate collaboration
Identifying Stakeholders:
- We can help analyze customer data to identify different stakeholders within an organization, such as decision-makers, end-users, and influencers.
- We can search news and social media to understand the customer's industry and challenges, providing insights into potential stakeholder concerns.
Asking Powerful Questions:
- We can help craft open-ended questions that go beyond surface-level satisfaction and delve deeper into stakeholder needs and goals.
- We can analyze past interactions to identify areas where further clarification might be beneficial.
Gauging Customer Perception:
- We can analyze customer reviews, survey responses, and social media sentiment to understand how customers perceive your value proposition.
- We can help identify areas where communication or service might be improved to better align with customer expectations.
Building Trust Through Vulnerability:
- We can assist in crafting transparent communication that acknowledges challenges and outlines solutions.
- We can help identify opportunities to share success stories from similar customers, fostering a sense of shared experience.
Keeping it Simple and Adaptable:
- We can help translate complex technical information into clear and concise language for all stakeholders.
- We can monitor industry trends and suggest adjustments to your strategy to ensure it remains relevant and effective.
By working together, we can develop a comprehensive customer relationship management strategy that fosters trust, loyalty, and long-term success.