Collaboration -- Validation -- Innovation -- Execution -- Measuring Success
We specialize in helping small and mid-sized organizations thrive by offering two key services:
Our strength lies in collaboration. We work closely with you to understand your current situation and future goals. We then leverage our expertise to make recommendations and create a customized plan to bridge the gap and achieve your vision.
Our company was built on the foundation of valuable lessons learned throughout our careers. We believe in the importance of giving back and paying it forward. Just like the lyrics from Humble & Kind say, "when you get where you're goin', don't forget to turn back around, and help the next one in line". This philosophy translates into our commitment to fostering positive and mutually beneficial customer relationships. We're here to support your journey and help you achieve success.
Our passion lies in two areas: fueling your customer success strategy and empowering your teams to execute it. We collaborate with you to refine your approach, bringing fresh ideas and expertise to the table. When it comes to leadership development, we believe in fostering discovery. Our role is to coach and guide, not dictate, so your leaders can unlock their full potential and execute your strategy with confidence.
"It is not for us to tell, rather for you to discover"
A Customer Relationship Consultant with over 35 years’ Sales and Customer Success experience, Mark is the Founder of The Business Relationship Group LLC. Goal-oriented and target-driven, consistently exceeding expectations to promote customer engagement and success. "Where other people see problems, I see challenges, and I thrive on devising solutions." As a Gallup Certified Strengths Coach and The 6 Types of Working Genius Certified Facilitator, he puts high value and effort on developing managers, teams and individuals first, assuring your business strategy will then be executed and achieved. Mark is the Community Leader for the Denver Chapter of the University of Dayton Alumni Association. He is active supporter of The First Tee Rocky Mountain Chapter.
It’s all about the relationship with your customer.
We will collaborate on how you identify and work with their multiple stakeholders. We will prepare you to be confident to ask the questions that will take the relationship to the next level. Do your customers embrace and affirm the value you perceive you give them? Being vulnerable builds trust and trust is the foundation of strong relationships. We keep it simple, genuine and achievable. Your strategy becomes adaptable and an ongoing evolution.
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