Collaboration -- Validation -- Innovation -- Execution -- Measuring Success
We assist small and mid-size organizations by enhancing their customer success and customer engagement strategies. Our value is to collaborate and make recommendations based on your current state and future vision. We break down the barriers that can impede achieving your goals.
To pay forward the many lessons we have learned in our careers. To be supportive and assist in evolving a positive and mutually beneficial customer relationship.
From the song Humble & Kind;
"when you get where you're goin, don't forget to turn back around,
and help the next one in line".
We are passionate around collaborating and expanding your customer success strategy. We have equal passion around building and mentoring your teams for executing your strategy.
A Customer Relationship Consultant with over 30 years’ Sales and Customer Success experience, Mark is the Founder of The Business Relationship Group LLC. Goal-oriented and target-driven, consistently exceeding expectations to promote customer engagement and success. "Where other people see problems, I see challenges, and I thrive on devising solutions." As a Gallup Certified Strengths Coach, he put high value and effort on the individual and teams first, assuring your business strategy will then be executed and achieved. Mark is the Community Leader for the Denver Chapter of the University of Dayton Alumni Association. He is a member of the Engagement Committee and an active volunteer with the First Tee of Denver, and sings bass in the Music Ministry as well as serving the community at Most Precious Blood Catholic Church.
It’s all about the relationship with your customer.
We will collaborate on how you identify and work with their multiple stakeholders. We will prepare you to be confident to ask the questions that will take the relationship to the next level. Do your customers embrace and affirm the value you perceive you give them? Being vulnerable builds trust and trust is the foundation of strong relationships. We keep it simple, genuine and achievable. Your strategy becomes adaptable and an ongoing evolution.